20 English Phrases to Show Empathy.

Show You Care in Real Life English Conversations

When someone you care about is going through a tough time, finding the right words in English can feel overwhelming. You want to comfort them, to be there, but it’s hard to know exactly what to say—especially when English isn’t your first language.

I’ve heard this a lot from my students. You want to sound natural and warm. You don’t want to rely on textbook phrases that feel flat or formal. You want real, human language.

So in this post, I’m going to share 20 natural English phrases for showing empathy. These are expressions you can use with friends, colleagues, or anyone who’s having a hard time.

Download the full PDF guide

If you’d like to have all 20 phrases in one place, I’ve put together a free PDF guide for you. It’s clean, easy to read, and perfect for quick reference when you’re in those real conversations.

Why empathy matters in English conversations

Empathy is more than just understanding. It’s about connecting. When you show empathy in English, you build trust and let someone know they’re not alone.

These phrases will help you find your voice in English—one that’s supportive, authentic, and reassuring.

Section 1: Immediate empathy phrases

When someone shares bad news or something difficult, you need a first response. Here are five ways to do that in a natural, caring way:

1. I’m so sorry to hear that.

2. Oh no, that’s awful.

3. That must be really hard for you.

4. I can’t imagine what you’re going through.

5. I really feel for you.

Section 2: Validating their feelings

Sometimes, people need to hear that their feelings are valid. These phrases show that you understand and respect their emotions:

1. I understand how you feel.

2. It makes sense that you feel that way.

3. It’s okay to feel that way.

4. If I were in your shoes, I’d feel the same way.

5. I’ve been there too. I know it’s not easy.

Section 3: Offering support

After you’ve listened, you might want to offer help or reassurance. These phrases show that you’re there for them:

1. You’re not alone in this.

2. I’m here for you.

3. I’m here to listen if you need to talk.

4. Thank you for sharing that with me.

5. If you need anything, just let me know.

Section 4: Reassurance and encouragement

When someone feels down or overwhelmed, it helps to remind them that you care and that you believe in them:

1. We’ll get through this together.

2. Take your time. I’m here.

3. I hear you.

4. You have every right to feel this way.

5. I wish I could make it better.

How to use these phrases naturally

You don’t need to memorise all 20 phrases. Start by choosing a few that feel most natural to you. Use them in small moments—when a friend tells you they’re struggling at work, when a family member shares they’re feeling low.

And pay attention when someone empathises with you in English. Notice the language they use, and how it feels to hear those words.

Empathy isn’t just about language—it’s about human connection. These phrases will help you connect, reassure, and comfort the people you care about in English.