How to Respond in English When Someone Shares Bad News

Gentle and empathetic English phrases to support someone when they’re going through a tough time.

When someone shares difficult news with us, whether it’s about a loss, a setback, or something deeply personal, it can be hard to know what to say in English. You want to be supportive, kind, and comforting, but sometimes words just don’t feel like enough.

Still, words matter. A few gentle, empathetic expressions can make a real difference. They show the other person that you're present, that you care, and that you're not shying away from their pain.

Below are some useful English phrases you can use to respond sensitively when someone shares bad news with you.

1. I’m so sorry to hear that.

This is a simple but heartfelt response that works in many situations. It shows sympathy and immediately acknowledges the person’s experience without being too intrusive.

2. That must be really difficult.

By saying this, you're validating their feelings. You're not jumping to advice or trying to change the subject, you’re recognising their pain.

3. I can’t even imagine how you must be feeling right now.

This expression shows deep empathy. It lets the other person know you’re aware of how complex and overwhelming their emotions might be.

4. Please let me know if there’s anything I can do.

Offering help—without pushing—is a kind and respectful way to show support. Sometimes just knowing someone is willing to help can be comforting.

5. I’m here for you if you need to talk.

This one opens the door to future conversations. It shows you’re not just saying something polite and moving on; you’re really available.

6. I’ll be thinking of you.

A gentle, caring phrase that works when you might not know what else to say. It’s a way of letting someone know they’re in your heart.

7. You’re in my thoughts.

Similar to the phrase above, this one is thoughtful and comforting. It’s especially useful if you’re not close enough to offer practical help but still want to express concern.

Sometimes, just being there, quietly, without pressure is the best support you can offer. These expressions aren't magic words, but they’re a starting point. They help you show up for people in hard moments, and that counts for a lot.

Let’s hope you won’t need to use these phrases too often, but if you do, I hope they help you respond with care and kindness.